Shipping policy

AUSTER WIP PRIVATE LIMITED ships from multiple locations worldwide, depending on where our collaborator brands are based. We partner with various courier services to ensure reliable delivery.

Delivery times and costs

Please refer to the details below for estimated delivery times and costs.

A Second Life (TWP x auster) collection

Customers are responsible for any additional duties, tariffs, customs fees, or taxes that may be imposed by their country.

Please note: Estimated delivery times are determined by the number of business days (Monday to Friday, excluding holidays) from the day your order is placed. These are estimated delivery times only and are not guaranteed.

• Orders are processed within 1–3 business days.

• Orders placed with Free Shipping are dispatched by Standard Shipping method.

• Oversized/overweight orders: Orders that are considered oversized/overweight will require additional shipping fees, which will be calculated during checkout.

• Public holidays: Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Indian public holidays, please refer to your local government website.

Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications, weather conditions, reduction of logistics capacity, and city lockdown measures imposed by the local government.

Unfortunately, we don’t ship to P.O. Boxes.

Order tracking

Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at info@auster.network for more information.

You can track your order via the respective courier's website using the provided tracking number.

Please note: Courier tracking numbers may take up to 2 business days to register in their tracking systems.

Taxes & duties

Taxes (including GST) will be calculated upon checkout and will be shown in the Tax field during checkout.

Customs & regulations

We ship from various locations worldwide, depending on where our collaborator brands are based. For local deliveries, no international customs duties apply. However, you are responsible for checking local regulations for restricted items, as we cannot be held liable for any items that are not accepted.

Foreign transaction fees

Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.